How early do I need to make a reservation?
We would like at least 30 days prior to your event to get you scheduled and processed. Understandably, this is not always possible. Please don’t wait until the last minute to call and get on the schedule! If circumstances allow, call ahead of time. During those times when last minute plans are unavoidable we will certainly do our very best to help you get on the schedule!
What if I only need my items for one day?
Despite needing your item for only one day, or 2 days, the price is the same. A one-day rental is the same as a 2-day rental. The minimal order for our rustic barrels is two all other barrels can be rented solo.
Can I pick up my barrels?
No, Our barrels are housed in a Warehouse not a Store front; therefore all orders are delivered and picked up by us. The cost of delivery roundtrip within Charlotte is $65, outside of Charlotte please fill out our quote form for exact pricing.
How do I reserve my date?
Fill out the Request A Quote formor give us a call, we will generate a rental agreement after receiving a deposit of 50% of your total order amount.
What if I cancel early?
Deposits are non-refundable, 50% of the total is due in order to reserve your reservation date and the final payment must be paid 14 days prior to the date of the reservation. All sales including delivery fee becomes final within 14 days of your event. If you need to reschedule please give us a call.
Does NC Wine Barrel setup items, (barrels, tables, tents, & chairs)?
Absolutely, We will arrive early, unload, set up, and load all items back up after your the event, no worries!
Can I rent your large white tents separately?
No, presently we reserve our tents to be used solely with our wedding package
What is the height of your Barrel Bar/Tables?
This depends on the the type of Barrel you select, but it ranges from 35 to 38 inches. If you have a preference please lets us know and we will accommodate.
What if it rains on the products?
Our products are crafted to be utilized at parties and events. They can be splashed on, spilled on and then wiped clean. However, they should NEVER be left out in the rain nor should they be left sitting in pooling water. It is the responsibility of the customer to ensure products are kept out of the elements.
Can I return a custom barrel?
Sorry, due to the nature of personalized items, engraved, stencil, or painted custom barrels are not returnable for refund, exchange, or credit. Errors in spelling or placement we have made will be replaced free of charge. We ask that you please review the proof we send prior to approving any work for us to begin.
Do you offer special pricing?
Yes on some events generally those related to County functions and Veterans .